Privacy Policy

About this policy

The Fencing Centre is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible way. This policy outlines how we aim to achieve this and includes the information collected when:

  • You use our website (
  • You make enquiries via our website

By using our website, you therefore consent to the collection and use of your personal information by us as detailed in this privacy policy.

Definition of Personal Data

Personal Data means any data that relates to an identifiable person who can be directly/indirectly identified from that data. In this case, it means personal data that you give us via our site. By providing your personal data, you agree that we can use your personal data in accordance with this policy.

Who are we?

The Fencing Centre is an independent family run business based in Mitcham, Surrey. The Fencing Centre is the trading name for Mitcham Garden Centre Limited, our registration number is 09866765. Our registered office and main trading address is: 196 – 200 London Road, Mitcham, Surrey, CR4 3LD. Our registered VAT number is: 219564644.

Collecting your Personal Data

We may collect certain personal data with respect to you. We only collect personal data to either allow us to service you as a customer or service our customers or provide a service.

How do we collect data from you?

  • When you visit our website
  • When you browse our website
  • When you make an online purchase and check out as a guest.
  • When you contact us with an email enquiry?
  • Visit us Instore

What data do we collect?

If you have ordered or requested or visited us instore, we may store: Your name and billing/delivery address Order details and pervious orders Email Address Telephone numbers Company Name, VAT Number and Job Title. While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.

We’ll also use cookies to keep track of basket contents while you’re browsing our site, as listed below.

What will we use your data for?

The provision of products and/ or services requested by you. If we do not collect your data over the phone, during checkout or instore, we will not be able to process your order or give you a quote. To respond your queries, refund requests and complaints. Handling the information, you have sent or given allows us to respond.

How long do we keep your data?

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it.

Who do we share your data with?

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access: Order information like what was purchased, when it was purchased and where it should be sent, and Customer information like your name, email address, and billing and shipping information. Our team members have access to this information to help fulfill orders, process refunds and support you.

How to control or delete cookies

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. In order to do this, follow the instructions provided by your browser (usually located within the ‘Help’, ‘Tools’ or ‘Edit’ facility). Disabling a cookie or category of cookie does not delete the cookie from your browser; you will need to do this yourself from within your browser. If you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

What we share with others

We do not sell, trade, or rent users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers. With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

PCI DSS is fully PCI DSS Compliant. PCI DSS (Payment Card Industry Data Security Standard) ensures unbeatable security & protection of sensitive customer information – including credit cards.


We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. Please see the PayPal Privacy Policy for more details.